We will at our option, repair or replace, jewellery proven by our jewelers to be defective due to the manufacturing process within 3 months after the date of purchase. Please retain your receipt or pass it on to the gift recipient, as the original proof of purchase is the warranty.

The warranty against defects does not cover loss, damage, breakage, changes in appearance, kinks, or the gradual degradation of all or part of the goods due to normal wear, mishap, careless handling, improper use, the use of charms or items not manufactured by THE PATCHY LION or use outside THE PATCHY LION’s care instructions. Tarnishing occurs naturally and therefore, cleaning is not covered by the warranty.

General wear and tear, misuse and tarnishing are not covered under the warranty.

The warranty does not entitle you to replacement or refund for lost or stolen items. We recommend the use of safety chains on bracelets.

We politely request that faulty or damaged items are returned to THE PATCHY LION to be sent to our Repairs and Services Department for assessment. We will be able to keep you up to date with the progress of your repair/replacement and the item will be returned to the store when the assessment/repair is complete.

Repairdepends on the work required and will be evaluated on assessment.

We offer a repairs service including replacing clasps, fixing clasps, soldering work, re-threading of charms, removing stuck beads and tightening clips and clasps.

If your jewellery is outside of the warranty or where there is no proof of purchase, these services will be chargeable. 

In some circumstances it may not be possible to repair the damage caused.